The Restaurant Feedback System
Grow by improving your customer experience with real-time feedback you can act on.
Easy-1-Tap Smart Feedback
Understand your guests and transform their feedback into improvement. It costs 5x to 25x more money to acquire a new customer than to keep existing ones happy.
With our easy one-tap smart feedback you’ll give your guests an immediate direct line to you so you know what’s going on in your restaurant at all times of the day, even when you’re not there.
Easy 1-Tap Smart Feedback
Understand your guests and transform their feedback into improvement. It costs 5x to 25x more money to acquire a new customer than to keep existing ones happy.
With our easy one-tap smart feedback you’ll give your guests an immediate direct line to you so you know what’s going on in your restaurant at all times of the day, even when you’re not there.
Increase Repeat Visits
Instant feedback allows you to keep the service level high at all times and address issues immediately without losing customers. Create custom responses based on real-time ratings.
You can let your customers know you appreciate their feedback and their business.
Increase Repeat Visits
Instant feedback allows you to keep the service level high at all times and address issues immediately without losing customers. Create custom responses based on real-time ratings.
You can let your customers know you appreciate their feedback and their business.
Understand Your Data with Graphic Reports
Easily analyze and compare metrics in real time as survey responses roll in. Quickly identify issues to increase guest satisfaction and repeat visits by monitoring specific areas, services, teams or shifts in your restaurant
Understand Your Data with Graphic Reports
Easily analyze and compare metrics in real time as survey responses roll in. Quickly identify issues to increase guest satisfaction and repeat visits by monitoring specific areas, services, teams or shifts in your restaurant
We have limited seats to our beta that allows lucky restaurants to use Feedb Free for 90 days!
We have limited seats to our beta that allows lucky restaurants to use Feedb Free for 90 days!
Request an Invite
Let your customers tell you what makes them happy
Create different surveys to measure different key performance indicators (KPIs) of your restaurant, from measuring overall satisfaction or rating restroom cleaningness
Let your customers tell you what makes them happy
Create different surveys to measure different key performance indicators (KPIs) of your restaurant, from measuring overall satisfaction or rating restroom cleaningness
Custom Flows
Create different survey flows based on your guests responses, get happy guests to post a review or guests reporting a dirty restroom have a free drink coupon, lots of possibilities!
Custom Flows
Create different survey flows based on your guests responses, get happy guests to post a review or guests reporting a dirty restroom have a free drink coupon, lots of possibilities!
Real Time Alerts
Specify who gets notified and what triggers the alert, so you can have the shift manager get an sms right after the restroom receives a bad rating, for example
Real Time Alerts
Specify who gets notified and what triggers the alert, so you can have the shift manager get an sms right after the restroom receives a bad rating, for example
Easy-to-Read Data Analytics
Quickly analyze data and get valuable breakthroughs by comparing locations, shifts, times of the day and detect trends that help you maintain and improve your guest experience.
Easy-to-Read Data Analytics
Quickly analyze data and get valuable breakthroughs by comparing locations, shifts, times of the day and detect trends that help you maintain and improve your guest experience.
Follow Up Offers and Messages
Use integrated messages and coupons as part of the feedback flow. It is a great way to build your guest list and increase repeat visits.
Follow Up Offers and Messages
Use integrated messages and coupons as part of the feedback flow. It is a great way to build your guest list and increase repeat visits.
Full Automation
Set and forget feedback flows, auto responses, alerts, auto follow ups and more for a complete hands off operation that keeps working without your input.
Full Automation
Set and forget feedback flows, auto responses, alerts, auto follow ups and more for a complete hands off operation that keeps working without your input.
Feedb Works For
Fine Dining Restaurants
Capture customer feedback related to restaurant menu, service, ambiance, decor and more.
Quick Service Restaurants
Know the feedback on food quality, items in the menu, staff efficiency and so on.
Multi-Location
Set up feedback points at multiple locations. Easily compare collected feedback data across locations.
Cafeterias
Capture customer feedback to assess food quality, taste, staff service and hygiene.
Take Away Joints
Design intuitive web surveys and send survey links via e-mail and SMS. Know the quality of food, freshness retention, packaging quality and more.
Delivery Restaurants
Know customer's experience related to food quality, quantity, delivery experience, agent behavior and more.
Engaging Customer Experience
Our one-touch feedback collecting screen are the easiest and most effective way to discover the reason behind your customers’ dissatisfaction (or happiness!).
Feedback points in your restaurant helps you find out exactly what elements of your service are causing dissatisfaction to your guests, so you can make improvements, immediately.
- Ready to use in minutes
Quick to assemble and activates upon plug-in
- 3-tier insights
First question, follow up selection, and open feedback
- Engaging user experience
Sleek, seamless interface guides the user through the feedback experience smoothly and effortlessly.
Engaging Customer Experience
Our one-touch feedback collecting screen are the easiest and most effective way to discover the reason behind your customers’ dissatisfaction (or happiness!).
Feedback points in your restaurant helps you find out exactly what elements of your service are causing dissatisfaction to your guests, so you can make improvements, immediately.
- Ready to use in minutes
Quick to assemble and activates upon plug-in
- 3-tier insights
First question, follow up selection, and open feedback
- Engaging user experience
Sleek, seamless interface guides the user through the feedback experience smoothly and effortlessly.
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