Grow by improving your customer experience with real-time feedback you can act on.
Understand your guests and transform their feedback into improvement. It costs 5x to 25x more money to acquire a new customer than to keep existing ones happy.
With our easy one-tap smart feedback you’ll give your guests an immediate direct line to you so you know what’s going on in your restaurant at all times of the day, even when you’re not there.
Instant feedback allows you to keep the service level high at all times and address issues immediately without losing customers. Create custom responses based on real-time ratings.
You can let your customers know you appreciate their feedback and their business.
Easily analyze and compare metrics in real-time as survey responses roll in. Quickly identify issues to increase guest satisfaction and repeat visits by monitoring specific areas, services, teams, or shifts in your restaurant.
We have limited seats to our beta that allows lucky restaurants to use Feedb Free for 90 days!
Create different surveys to measure different key performance indicators (KPIs) of your restaurant, from measuring overall satisfaction or rating restroom cleaning ness.
Create different survey flows based on your guest’s responses, get happy guests to post a review, or guests reporting a dirty restroom to have a free drink coupon, lots of possibilities!
Specify who gets notified and what triggers the alert, so you can have the shift manager get an SMS right after the restroom receives a bad rating, for example.
Quickly analyze data and get valuable breakthroughs by comparing locations, shifts, times of the day and detect trends that help you maintain and improve your guest experience.
Use integrated messages and coupons as part of the feedback flow. It is a great way to build your guest list and increase repeat visits.
Set and forget feedback flows, auto-responses, alerts, auto follow-ups, and more for a complete hands-off operation that keeps working without your input.
Fine Dining Restaurants
Capture customer feedback related to the restaurant menu, service, ambiance, decor, and more.
Quick Service Restaurants
Know the feedback on food quality, items in the menu, staff efficiency, and so on.
Multi-Location
Set up feedback points at multiple locations. Easily compare collected feedback data across locations.
Cafeterias
Capture customer feedback to assess food quality, taste, staff service, and hygiene.
Take Away Joints
Design intuitive web surveys and send survey links via e-mail and SMS. Know the quality of food, freshness retention, packaging quality, and more.
Delivery Restaurants
Know customer’s experience related to food quality, quantity, delivery experience, agent behavior, and more.
one-touch feedback collecting screens is the easiest and most effective way to discover the reason behind your customers’ dissatisfaction (or happiness!).
Feedback points in your restaurant help you find out exactly what elements of your service are causing dissatisfaction to your guests, so you can make improvements, immediately.
Ready to use in minutes
Quick to assemble and activates upon plug-in
3-tier insights
The first question, follow up selection and open feedback
Engaging user experience
The sleek, seamless interface guides the user through the feedback experience smoothly and effortlessly.
We have limited seats to our beta that allows lucky restaurants to use Feedb free for 90 days.
